What if my order arrives damaged or incorrect?

Please contact us within 7 days of delivery with your order number and photos. We’ll organise a replacement, refund, or store credit if approved.

How long does processing & shipping take?

Orders are processed within 1–3 business days. Delivery typically takes 3–7 business days depending on your location.

How do I track my order?

Once your order is shipped, you’ll receive a tracking number via email. Please allow 24–48 hours for tracking to update.

Where do you ship to?

We currently ship within Australia and New Zealand only. Shipping rates and delivery times are calculated at checkout.


What if I entered the wrong address?

Customers are responsible for ensuring their shipping address is correct at checkout. If you notice an error, please email us at brittiquedesigns24@gmail.com as soon as possible to amend your address.

If your order has already been processed or is in transit, unfortunately we are unable to make any changes. We are not responsible for orders shipped to incorrect addresses, and additional shipping fees may apply to resend your order.

Do you accept returns or change of mind?

No — we do not offer returns, refunds, or exchanges for change of mind.