Shipping policy
Shipping Policy
Orders are processed within 1–3 business days, excluding weekends and public holidays.
Processing time does not include shipping time. During busy periods, processing may take slightly longer.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout.
Estimated delivery time for standard shipping is approximately 3–7 business days after dispatch.
Delivery times are estimates only and may be affected by Australia Post, courier delays, weather, public holidays, or other circumstances outside our control.
Tracking
Once your order has been shipped, you will receive a confirmation email with your tracking details.
Please allow 24–48 hours for tracking information to update.
Shipping Addresses
Please make sure your shipping address is correct before completing checkout.
Brittique Designs is not responsible for delays or additional costs caused by an incorrect or incomplete address provided by the customer.
If your parcel is returned to us because of an incorrect address, failed delivery, or non-collection, additional shipping charges may apply to have the order resent.
Authority to Leave
By placing an order, you acknowledge that the shipping carrier may leave your parcel in a safe location where permitted.
If you require specific delivery instructions, please provide them where available at checkout.
Lost, Damaged or Missing Parcels
If your parcel is delayed, lost, damaged, or marked as delivered but cannot be located, please contact us at:
We may ask you to contact the shipping carrier or assist with lodging an enquiry or claim.
Please keep all packaging and take clear photos if your parcel arrives damaged.
Nothing in this policy limits your rights under the Australian Consumer Law.
Changes & Cancellations
Once an order has been processed, made, packed, or shipped, we cannot guarantee that changes or cancellations can be made.
If you need to make a change, please contact us as soon as possible.
Any approved cancellation may be subject to the terms outlined in our Returns, Refunds & Cancellations Policy.
Where We Ship
We currently ship within:
- Australia
- New Zealand
Contact Us
For any shipping questions, please contact:
Brittique Designs