Refund policy
Returns, Refunds & Cancellations Policy
At Brittique Designs, we want you to be happy with your order. Please read the following policy before purchasing.
Change of Mind
We do not offer returns, refunds, exchanges, or store credit for change of mind.
This includes ordering the wrong item, color, quantity, design, or payment method.
Please check your order carefully before completing checkout.
Damaged, Faulty or Incorrect Items
If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery.
Email us at:
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
Depending on the issue, we may offer a replacement, refund, or store credit.
Order Cancellations
Once an order has been placed, we cannot guarantee it can be cancelled.
If you request a cancellation before your order has been made, packed, or shipped, we may be able to cancel it.
If you ask us to cancel and refund an order because you:
- Selected the wrong payment method
- Want to reorder using Afterpay or another payment method
- Placed the order accidentally
- Need to make changes that require a new order
a payment processing/cancellation fee may be deducted from your refund.
This covers non-refundable transaction fees charged to Brittique Designs.
We will tell you the amount of the fee before processing the cancellation and will only proceed once you agree.
This fee does not apply where you are entitled to a refund under Australian Consumer Law.
Custom & Personalised Items
Custom, personalised, and made-to-order items cannot be returned, exchanged, or refunded for change of mind.
Once production has started, these orders generally cannot be cancelled.
Non-Returnable Items
The following items are not eligible for change-of-mind returns or refunds:
- Live Sale purchases
- Live Sale deposits
- Clearance items
- Sale items
- Custom or personalised products
- Used or opened items
Live Sale deposits are non-refundable unless required by law.
Returns
All returns must be approved by Brittique Designs before being sent back.
Approved items must generally be unused, in original condition, and in original packaging.
Customers are responsible for return shipping unless the item is faulty, damaged, or incorrect.
Refunds
Approved refunds will be returned to your original payment method.
Please allow approximately 5–7 business days for your refund to appear, depending on your bank or payment provider.
Original shipping costs are generally non-refundable unless required by law.
Shipping Addresses & Delivered Parcels
Customers are responsible for entering the correct shipping address at checkout.
If you notice an error, contact us as soon as possible. We cannot guarantee changes can be made once an order has been processed or shipped.
Brittique Designs is not responsible for parcels that are lost or stolen after being marked as delivered by the carrier, except where required by law.
Australian Consumer Law
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.
Where Australian Consumer Law gives you the right to a refund, replacement, repair, or other remedy, those rights will always apply.
Contact Us
For any questions about returns, refunds, or cancellations, contact:
Brittique Designs